Terms of Service
Effective date: 09 Nov 2026
Service operator: Serve20
Acceptance and eligibility
By registering for or using Serve20, you agree to these Terms. You must be legally able to enter a contract and provide accurate account information.
Service description
Serve20 offers business tools including local template drafts, WhatsApp Business Account connection and template management where enabled. Submission, approval, messaging and other functions depend on Meta permissions, API availability and account eligibility. We do not guarantee approval or delivery.
Accounts and security
Keep your credentials confidential. You are responsible for activity under your account and for promptly reporting unauthorized access. We may suspend access to protect users or the platform.
Customer obligations
You must have rights to content you upload, obtain legally required consent from message recipients, honor opt-outs, comply with applicable privacy and consumer laws and follow Meta/WhatsApp policies. Do not send spam, deceptive or unlawful messages.
Third-party services
Meta, WhatsApp, hosting, payments and other integrations may have separate terms and charges. Serve20 does not control their decisions, outages, pricing or account restrictions.
Plans and payments
Template draft creation may be offered free. Any paid plan, feature limits, taxes, billing frequency and cancellation terms will be disclosed before purchase. Sending WhatsApp messages may incur separate Meta or provider charges.
Intellectual property
You retain ownership of your submitted content and grant us a limited license to process it solely to provide the requested service. Serve20 software, branding and interface remain with their respective owners.
Suspension and termination
We may restrict accounts for abuse, security risks, legal requirements or violations of these Terms. You may request closure and deletion subject to retention obligations.
Disclaimers and liability
The service is provided on an as-available basis to the extent permitted by law. We do not warrant uninterrupted operation or Meta approval. Nothing in these Terms excludes liability that cannot lawfully be excluded.
Changes and governing law
We may update these Terms with notice where required. These Terms are governed by applicable laws of India, subject to mandatory consumer protections and applicable jurisdiction rules.
Contact
Questions about these Terms may be sent to the contact address listed below.
Contact and grievance requests
Email: support@serve20.com
Postal address: B-402 Chandrabhaga Garden Citynear ajinkyabazar, Shahunagar Satara PIN 415002