Privacy Policy
Effective date: 09 Nov 2026
Service operator: serve20
Information we collect
We collect account details such as name, email, phone number, business details, authentication records, and information you submit to use the service. When you connect a WhatsApp Business Account, we process account identifiers, template content, API responses, and operational logs needed to provide the features you authorize. We may receive technical information such as IP address, browser, device details and security events.
How we use information
We use information to register and authenticate users, provide template creation and submission, manage connected accounts, deliver notifications, maintain security, provide support, prevent misuse and comply with applicable law. We do not sell customer personal information.
WhatsApp and Meta integrations
If you choose to connect a WhatsApp Business Account, relevant data is exchanged with Meta Platforms through its APIs to provide requested services. Meta processes information under its own applicable terms and policies. Connecting an account does not grant Serve20 permission to send unsolicited messages. You are responsible for obtaining recipient consent and complying with WhatsApp policies.
Sharing and processors
We may share necessary information with hosting, email, security, payment and messaging providers acting on our instructions, and with authorities when legally required. We do not disclose access tokens publicly.
Security
We use reasonable technical and organizational measures, including access controls and encrypted transport. No online service is completely secure. Report suspected unauthorized access to our contact address.
Retention and deletion
We keep information only as long as needed for service operation, legitimate records, security and legal obligations. You can request account or personal-data deletion using our Data Deletion page. Backups and legally required records may remain for a limited period.
Your choices and rights
Subject to applicable law, you may request access, correction, withdrawal of consent or deletion. You can disconnect linked WhatsApp accounts. Withdrawal may affect features that depend on the integration.
Children
The service is intended for adults and business users, not children.
International processing
Service providers and Meta may process data outside your state or country, subject to applicable safeguards and law.
Updates
We may revise this policy and post the updated date on this page. Material changes will be communicated where required.
Contact and grievance requests
Email: support@serve20.com
Postal address: B-402, Chandrabhaga Garden City Near Ajinkya Bazar Satara PIN415002