Payments, Cancellation & Refund Policy
Effective date: 09 Nov 2026
Service operator: Serve20
Free features
Creating and saving local WhatsApp template drafts is offered free where enabled. Meta may independently charge for delivered messages.
Paid services
Before charging for subscriptions, Serve20 will display the price, included features, billing period, applicable taxes and cancellation instructions at checkout.
Cancellation
You may request cancellation of future renewals using the support contact below. Cancellation does not automatically reverse fees already incurred with Meta or other providers.
Refund requests
If a paid service becomes available, any applicable refund eligibility, timelines and exceptions must be clearly stated at checkout and in this policy before accepting payment. This draft does not promise automatic refunds.
Billing disputes
Contact us with your account email and transaction reference; do not include full card numbers or payment credentials.
Contact and grievance requests
Email: support@serve20.com
Postal address: B-402 Chandrabhaga Garden Citynear ajinkyabazar, Shahunagar Satara PIN 415002